These Terms and Conditions apply to all transactions between VILLIMEY slf., ID no. 550906-0820, Leiruvegur 2, 162 Reykjavík, ICELAND (hereinafter referred to as “VILLIMEY”, “we”, “us”, or the “company”), and its customers (hereinafter also referred to as “you”) when purchases are made through our online store, www.villimey.is, or by other means, including but not limited to orders placed via email at [email protected].

By accessing or using any part of our website, you agree to be bound by these Terms and Conditions. These Terms and Conditions, together with Villimey’s Shipping Policy, Privacy Policy and Cookie Policy, constitute an agreement between you and us regarding your purchase. Customers are encouraged to read these terms carefully before making a purchase, as by purchasing a product the customer agrees to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you unfortunately cannot purchase a product on our website.

We reserve the right to make changes to our website, policies and Terms and Conditions at any given time without further notice. Any amendments to these Terms and Conditions come into effect when posted on our website. Your continued use of our website after such amendments constitutes agreement to any amendment made to the Terms and Conditions.

 

1. PRODUCTS & SERVICES

VILLIMEY is an Icelandic skincare brand that develops, manufactures, and sells high-quality, certified organic skincare products. We harness the unique power of Iceland’s wild nature and hand-harvest all plants in the pristine environment of the Westfjords in Iceland.

 

2. ELIGIBILITY & GEOGRAPHIC AVAILABILITY

By placing an order with us, the customer confirms that they are at least 18 years old, legally competent, and capable of entering into binding agreements. If a purchase is made on behalf of a legal entity, the purchaser confirms that they have the authority to bind that entity.

We strive to have our products available internationally, but may limit sales to certain regions.

 

3. PERSONAL DATA

We are committed to protecting the personal data you provide and ensuring that all processing of personal data complies with applicable data protection laws, including Act No. 90/2018 on Data Protection and the Processing of Personal Data. When you purchase a product with us, we process the personal data necessary to fulfil your order. Further details on how we process personal data are available in VILLIMEY’S Privacy Policy.

Our customers can subscribe to our newsletter and thereby regularly receive information on our journal, products, offers and discounts. You can unsubscribe from our newsletter at any time through the unsubscribe link in the bottom text of every email or by contacting us at [email protected].

 

4. RESALE

Products sold through our online store are intended for personal use only. Resale of our products is strictly prohibited without our explicit authorization. We reserve the right to cancel orders if there is reason to believe that they violate these terms.

If you are interested in purchasing products for resale, please contact us by sending an email to [email protected] or by completing this designated contact form.

 

5. USE OF PRODUCTS

VILLIMEY products must be used in accordance with the usage instructions provided for each product on our website. We recommend a patch test before the first time of use. All VILLIMEY products are intended for external use only. 

Unless otherwise stipulated by applicable law, you agree that we cannot be held liable for and you expressly waive any claims arising out of unintended or unconventional use of the products purchased through the shop or uses of such products in a manner inconsistent with the directions on our website.

 

6. ACCURACY OF WEBSITE INFORMATION

We strive to ensure that all information on our website, including stock availability, product descriptions, and images, is accurate. Nevertheless, discrepancies may occur, such as changes in packaging design. All information provided on the website is subject to errors, technical errors or typographical mistakes.

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

 

7. PRICES

All prices listed in our online store are in Icelandic króna (ISK) and include value-added tax (VAT). We reserve the right to change prices without prior notice.

Please note that transactions on your payment method (e.g., credit card) may carry difference in exchange rates, if calculated to another currency. We will not bear the cost of the use of these payment methods.

Shipping costs are added to the order in accordance with the rates of the shipping carrier chosen by you, either the Icelandic Post Office and Dropp, and are displayed during the checkout process. 

Import fees are charged on some deliveries depending on customers’ location. Import fees depend on the purchase amount and customs regulations of the import country. We are not responsible for any import fees charged. For further information on applicable import fees in your country, we recommend that you contact the customs authorities.

For further information on shipping terms, please view our Shipping & Returns Policy

 

8. PAYMENT METHODS

We accept payments via VISA, Mastercard, Netgíró, and in some cases direct bank transfer. 

If there is for any reason a problem with the transaction, e.g., the payment card is invalid, we reserve the right not to accept the order

 

9. GIFTS & PROMOTIONS

Only one promotional gift is included per order when such offers apply. We reserve the right to remove additional promotional items, that have been added due to misuse or technical errors. Offers are valid while supplies last,for the specified period only and may be withdrawn at any time.

 

10. ORDER PROCESS & SHIPPING

Upon completing a purchase, you will receive an email confirmation containing your order number and receipt. Orders are processed on business days between 10:00 and 15:00 (GMT). Orders placed outside these hours or on Icelandic public holidays will be processed on the next business day.

An order confirmation does not constitute shipment confirmation. Once an order has been dispatched, you will receive a separate notification. 

Domestic deliveries typically take 1–4 business days. We ship nationwide using the Icelandic Post Office and Dropp.
International deliveries are handled via the Icelandic Post Office and generally take 4–14 business days.

While we strive to ensure efficient delivery, shipping times depend on the recipient’s location and the handling of the selected shipping carrier. VILLIMEY is not responsible for delays or delivery times once the shipment has been handed over to the carrier.

 

11. ORDER CHANGES

Orders are processed on business days between 10:00 and 15:00 (GMT). Customers are advised to review orders carefully before completion. Changes requested after dispatch may result in additional costs. Please reference your order number and direct all inquiries to [email protected].

 

12. RIGHT OF RETURN

Customers have the right to return a product within 14 days of receipt for a refund. Conditions for returns:

the product must be unused, unopened, and in its original, undamaged packaging;
proof of purchase must be provided (invoice or receipt).

We assess the resale condition of returned products and reserve the right to reject returns or offer a partial refund if conditions are not met. 

Refunds apply only to the product price; shipping costs are non-refundable and remain the customer’s responsibility should they have to ship the returned products.

To initiate a return, please contact us at [email protected]. Products should be returned to: VILLIMEY slf., Leiruvegur 2, 162 Reykjavík, ICELAND.

 

13. INCORRECT OR DEFECTIVE PRODUCTS

If you believe you have received an incorrect or defective product, you must notify us at [email protected]. Please include your order number and proof of purchase. Failure to notify us without undue delay may affect your refund, in accordance with applicable law

Customers may choose either a full refund, including shipping costs, or to replace the defective product at no additional cost.

 

14. ORDER CANCELLATION BY US

We reserve the right to cancel an order if; a product is out of stock; payment information is incorrect, or the customer fails a credit assessment; errors occur on the website, including payment or pricing errors; there is reason to believe the customer is under 18 years of age; or there is suspicion of fraudulent or improper conduct.

 

15. WEBSITE SECURITY

We prioritize your security and have implemented appropriate technical and organizational measures to ensure the security of our website. Internet data transmission is never entirely secure, and while we cannot guarantee that unauthorized third parties will never breach our systems, we continuously improve our security measures and use secure technologies.

We do not store card details on our servers and use SSL encryption to protect payment and personal data. During checkout, you are redirected to a secure HTTPS environment to enter your payment information. We recommend using an up-to-date web browser for optimal security.

You must not transmit any worms, viruses or any code of a destructive nature. A breach or violation will result in an immediate termination of your Services.

Further information on the safety of your personal information is available in our Privacy Policy.

 

16. INTELLECTUAL PROPERTY RIGHTS

All information and content on Villimey’s website and social media platforms, including but not limited to text, images, graphics, product descriptions, trademarks, logos, designs, software, and other materials, is the exclusive property of VILLIMEY slf., and is protected under applicable intellectual property laws.

All Villimey products, including their appearance, design, names, production methods, recipes, formulas, ingredients, and associated intellectual property, are protected by copyright, trademark, patent, and/or trade secret laws.

Unauthorized copying, reproduction, imitation, resale, distribution, or commercial use of Villimey products or content, including for the development of competing products, is strictly prohibited and may result in us taking legal action.

The purchase of a product grants ownership of the physical item only and does not transfer any intellectual property rights. Violations may result in legal action, including claims for damages and injunctive relief.

 

17. PROHIBITED USE

In addition to other prohibitions as set forth in these Terms & Conditons, you are prohibited from using the site or its content for any unlawful, fraudulent, abusive or harmful purpose, including but not limited to: violating any applicable laws or regulations; infringing our or any third party’s intellectual property or other rights; harassing, discriminating against, or harming others; submitting false or misleading information; uploading or transmitting viruses, malware, or other harmful code; collecting or misusing personal data; engaging in spam, phishing, scraping, or similar activities; posting obscene or immoral content; or attempting to interfere with, bypass, or compromise the security or functionality of the Service or any related website.

We reserve the right to suspend or terminate your access to our services or any related website for any violation of this section.

 

18. MONITORING OF PUBLIC COMMENTS, FEEDBACK AND SUBMISSIONS 

We may, but are not obligated to, monitor or remove any comments or submissions that we determine to be unlawful, offensive, threatening, defamatory, libelous, obscene, misleading, infringing on intellectual property rights, or otherwise in violation of these Terms.

By submitting comments, feedback, ideas, suggestions, or other materials (collectively, “Comments”) on our website, social media platforms, or through any other communication, you grant us a non-exclusive, royalty-free, perpetual, worldwide, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, display, perform, and otherwise exploit such Comments, including for commercial and promotional purposes, in any media now known or later developed.

You acknowledge that any Comments you submit may be publicly visible and are not confidential, and that you voluntarily provide any personal information included in such Comments. We have no obligation to maintain Comments in confidence, to compensate you, or to respond to any submission.

You are solely responsible for the content and accuracy of your Comments. We assume no responsibility or liability for Comments posted by you or any third party.

 

19. DISCLAIMER; Warranties, Limitation of Liability & Indemnification.

Our website, online shop, services, content, and products are provided “as is” and “as available“. We shall not be liable for any direct or indirect damages, including loss of profits, revenue, data, or other consequential or incidental damages, arising from your use of or inability to use the service or products, even if advised of the possibility, except in cases of wilful misconduct or gross negligence.

To the maximum extent permitted by law, you agree to indemnify, defend and hold harmless VILLIMEY slf., our employees, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, and suppliers, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms & Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Our failure to act on or enforce any provision of these Terms and Conditions shall not be construed as a waiver of that provision or any other provision in these Terms and Conditions. No waiver shall be effective against us unless made by us in writing. These Terms and Conditions will inure to the benefit of our successors, assigns, licensees, and sublicensees.

If for any reason a provision or a part of these Terms and Conditions should be judged by a court to be unlawful, void or unenforceable, the unenforceable portion shall be deemed to be severed from these Terms & Conditions, but such determination shall not affect the validity and enforceability of any other remaining provisions. All exceptions and limitations are only to apply to the extent permitted by applicable law.

 

20. GOVERNING LAW & DISPUTE RESOLUTION

These Terms and Conditions are governed by Icelandic law. Any disputes arising from these terms shall be brought before the District Court of Reykjavík, unless otherwise agreed.

 

21. TERMINATION

These Terms & Conditions are effective unless and until terminated by either you or us. You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

22. CONTACT

If you have any questions regarding these Terms and Conditions, please contact us at [email protected].

 

23. AMENDMENTS

We reserve the right to amend these Terms and Conditions. Amendments take effect upon publication of an updated version on our website. Last updated: April 1st 2026.